1. Introduction
Linguae ("Linguae", "we", "us", "our") is an offline-first desktop application for professional document translation.
This Privacy Policy explains what information we collect, why we collect it, how we protect it, and what choices and rights you have.
Core privacy promise: your documents are translated locally on your device during normal use. We do not upload, read, store, or sell your document content, translation results, local files, translation memory, or downloaded translation models.
2. Data Controller And Contact
Linguae Technologies Inc. Montreal, Quebec, Canada Email: yanis.aksas@gmail.com Website: https://linguae.app/privacy
For privacy requests, complaints, or questions, contact us at the email address above.
3. Scope
This Policy applies to:
- the Linguae desktop application;
- Linguae licensing, billing, credit, Enterprise, admin, and analytics backend services;
- the public Linguae website at
linguae.app.
It does not apply to third-party websites or services that we do not control, even if they link to or from Linguae.
4. Offline-First Document Processing
The desktop application processes documents locally on your device during normal translation.
We do not collect or receive:
- document content;
- source files or local file paths;
- translation results;
- translation memory entries;
- downloaded translation models;
- the text you translate;
- screenshots of your documents.
You remain responsible for the documents you choose to translate and for any backup, deletion, or export of local files on your device.
5. Information We Collect
5.1 License, Account, And Subscription Data
When you activate a license, purchase Pro, buy credit bundles, use the billing portal, or contact us about support, we may collect:
| Data | Purpose |
|---|---|
| Email address | License activation, account identification, support, transactional emails |
| License key and license tier | License validation, feature access, renewal, support |
| Device or machine identifier | License binding, device management, credit bundle binding, fraud prevention |
| Stripe customer/subscription/session IDs | Payment processing, subscription status, renewal, cancellation, refunds |
| Billing status and billing cycle | Account access, subscription management, payment recovery |
| Support messages | Responding to your request |
We do not receive full payment card numbers. Stripe processes card details directly.
5.2 Credit Bundle Data
If you buy pay-per-document credits, we may process:
- bundle type and credit balance;
- Stripe checkout/session metadata needed to provision credits;
- device/machine identity used to bind credits to the purchasing device;
- document hashes used only to prevent duplicate credit consumption.
Document hashes are not document content and are not used to reconstruct your files.
5.3 Enterprise Sales And Organization Data
If you submit an Enterprise inquiry or use an Enterprise organization account, we may collect:
| Data | Purpose |
|---|---|
| Company name | Enterprise sales and organization setup |
| Contact name and business email | Responding to the inquiry and managing the deal |
| Team size and use case | Quoting, planning, and support |
| Enterprise organization details | Seat limits, subscription status, org settings |
| Org-admin name, email, role/status | Enterprise portal access and administration |
| Employee seat email, seat status, license key status | Seat invitation, activation, revocation, audit trail |
| Internal admin notes and assignment | Sales follow-up and support |
Enterprise org admins can only access organization data that belongs to their organization.
5.4 Admin Dashboard Data
For Linguae staff/admin users, we may collect:
- admin email, name, role, and status;
- login and security metadata;
- MFA setup and verification status;
- audit logs of admin actions;
- password reset and session revocation metadata.
6. Analytics
6.1 Desktop App Analytics
Desktop app analytics are opt-in. They are disabled unless you explicitly enable them in Settings.
If enabled, the app may collect and sync aggregate usage and performance data such as:
- number of translations since the last sync;
- features used, such as translation memory;
- average translation time;
- average file size;
- app version;
- operating system platform/version;
- license tier;
- days used offline since the last sync.
Desktop app analytics do not include document content, file names, local file paths, translation results, translation memory, glossaries, or downloaded models.
You can disable desktop analytics at any time in the application settings. Local pending analytics can be cleared from the app where supported.
6.2 Public Website Analytics
The public website may use Google Analytics 4 and website performance/traffic measurement tools to understand aggregate website traffic, page views, referrals, engagement, and web performance.
Website analytics do not include document content, translation results, local files, translation memory, glossaries, downloaded models, or desktop app translation activity.
Analytics and measurement scripts on the public website are intended to load only after the user has granted analytics consent where such consent is required. If you refuse analytics cookies, the website should continue to work and analytics scripts should remain blocked. You can later reopen the cookie preferences and change or withdraw your choice.
Google Analytics may process website interaction data such as page views, browser/device information, approximate geography, referral source, and engagement events. Google states that Google Analytics 4 does not log or store individual IP addresses. You can control cookies through your browser and through the consent controls presented on the website.
7. How We Use Information
We use information to:
- provide, activate, and validate licenses;
- manage Pro subscriptions, billing, renewals, cancellations, and refunds;
- provision credit bundles and prevent duplicate credit use;
- respond to Enterprise inquiries and manage Enterprise organizations and seats;
- send transactional emails, such as license keys, payment warnings, password resets, and Enterprise seat invitations;
- provide support and respond to requests;
- secure the service, detect abuse, and maintain audit logs;
- improve product reliability through opt-in aggregate analytics;
- comply with legal, accounting, tax, and security obligations.
8. Legal Bases For Processing
Where GDPR or similar laws apply, we rely on the following legal bases:
| Processing | Legal basis |
|---|---|
| License activation and account access | Contract performance |
| Subscription billing and credit purchases | Contract performance; legal obligation for records |
| Enterprise inquiry follow-up | Consent or legitimate interest, depending on context |
| Transactional emails | Contract performance or legitimate interest |
| Desktop app analytics | Consent |
| Website analytics | Consent where required |
| Security logging and fraud prevention | Legitimate interest; legal obligation where applicable |
| Tax, accounting, and legal records | Legal obligation |
9. Service Providers And Data Sharing
We do not sell your personal information.
We share data only as needed with service providers that help us operate Linguae:
| Provider | Purpose |
|---|---|
| Supabase | Database hosting, authentication-related backend data, application records |
| Stripe | Payment processing, subscriptions, invoices, customer portal, refunds |
| Resend | Transactional email delivery |
| Railway or equivalent backend host | Hosting the backend API |
| Google Analytics and website measurement providers | Public website analytics and performance measurement only |
These providers process data under their own privacy terms and/or data processing terms. We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer, subject to applicable law.
10. International Transfers
We are based in Quebec, Canada. Our providers may process information in Canada, the United States, the European Economic Area, or other countries.
Where required, we rely on appropriate safeguards such as contractual protections, data processing agreements, Standard Contractual Clauses, or other transfer mechanisms recognized by applicable law.
11. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required by law.
| Data | Typical retention |
|---|---|
| License/account records | While active, then as needed for support, audit, and legal records |
| Payment and invoice records | As required for tax, accounting, chargeback, and legal obligations |
| Credit bundle records | As needed to provide credits, prevent fraud, and maintain transaction records |
| Enterprise inquiry records | As needed for sales follow-up, support, and audit |
| Admin audit/security logs | As needed for security, compliance, and abuse prevention |
| Opt-in desktop analytics | Aggregated/operational retention, generally up to 24 months unless needed for security or legal reasons |
| Support communications | As needed to resolve the request and maintain support history |
Local document data on your device remains under your control and can be removed by deleting the relevant local data or uninstalling the application.
12. Security
We use reasonable technical and organizational safeguards, including:
- TLS encryption in transit for backend communications;
- access controls and role-based permissions;
- password hashing for admin and organization accounts;
- MFA support for admin access where configured;
- audit logging for sensitive admin and Enterprise actions;
- rate limiting and security headers on backend routes;
- provider-managed database and infrastructure security controls.
No system is perfectly secure. If you believe you have found a security issue, contact us at yanis.aksas@gmail.com.
13. Your Rights And Choices
Depending on where you live, including under Quebec/Canadian privacy laws and GDPR where applicable, you may have the right to:
- access personal information we hold about you;
- correct inaccurate information;
- request deletion of certain information;
- withdraw consent for analytics;
- object to or restrict certain processing;
- request data portability where applicable;
- ask questions or file a privacy complaint.
To exercise these rights, contact us at yanis.aksas@gmail.com. We may need to verify your identity before responding. We aim to respond within 30 days, subject to applicable law.
You may also contact your local privacy regulator. In Quebec, this may include the Commission d'accès à l'information du Québec.
14. Children
Linguae is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
15. Cookies And Similar Technologies
The Linguae desktop application does not use browser cookies for document translation.
The public website may use cookies or similar technologies for essential website functionality and, if you accept them, analytics/measurement tools such as Google Analytics 4.
Where applicable law requires consent, analytics cookies or similar technologies should not be set until you have actively accepted analytics. Refusing analytics should be as easy as accepting them. You can later reopen the cookie preferences to change or withdraw your choice.
You can also manage cookies through your browser settings, but browser controls may be broader than the website-specific consent controls presented on the site.
16. Changes To This Policy
We may update this Privacy Policy from time to time. The updated version will show a new effective date. For material changes, we may provide additional notice through the website, the application, or email where appropriate.
17. Contact
Yanis Aksas
Email: yanis.aksas@gmail.com
Website: https://linguae.app/privacy